At Goldmasons, we strive to ensure that you are delighted with your purchase. If you are not completely satisfied, our returns policy is designed to make the process as simple and hassle-free as possible.

Returns Eligibility

  • Items must be returned within 30 days of purchase.
  • Items must be in their original, unworn condition and in their original, undamaged packaging.
  • Custom-made, engraved, or personalized items are non-returnable unless there is a defect in the craftsmanship.

Return Process

Initiate a Return:

  • Contact our Customer Service team at to initiate a return. Provide your order number and the reason for the return.
Prepare Your Return:
  • Repack the item securely in its original packaging, including all original tags, certificates, and accessories.
Shipping Your Return:
  • Use a traceable shipping method to send the item back to us. We recommend insuring the package for its full value. Goldmasons are not responsible for items lost or damaged during return shipping.
  • After receipt of your email we will provide you with a return address to send your return to.
Processing Your Return:
  • Once we receive your return, we will inspect the item to ensure it meets our returns criteria.
  • If approved, we will process your refund to the original method of payment within 7-10 business days. You will receive a confirmation email once your return has been processed.


    • If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.

    Defective or Damaged Items

    • If your item arrives defective or damaged, please contact our Customer Service team immediately. We will arrange for a replacement or a full refund, including shipping costs.

    Non-Returnable Items

    • Custom-made, engraved, or personalized items
    • Items without the original tags and packaging
    • Items worn or damaged after delivery

    Contact Us

    If you have any questions about our returns policy, please contact our Customer Service team at We are here to help and ensure your shopping experience with Goldmasons is exceptional.

    Thank you for choosing Goldmasons. We value your satisfaction and appreciate your business.