Returns & Refunds

At Goldmasons, we want you to be happy with your purchase. If something isn't quite right, we're here to help.

Returns

We offer returns within 30 days of delivery.

To qualify for a return under our 30-day policy, jewellery should be unworn, in its original condition and returned with its original packaging where possible.

To arrange a return, please email info@goldmasons.com with your order number. We'll provide return instructions and the address to send your item to.

Your Right to Cancel

For most online purchases, you have a legal right to cancel within 14 days of receiving your order, without giving a reason. You then have a further 14 days to return the goods.

You can notify us of your decision to cancel by emailing info@goldmasons.com.

You may inspect your jewellery as you would in a shop. However, we may make a deduction from your refund if handling beyond what is necessary to inspect the item has reduced its value.

Return Shipping

For returns due to a change of mind, customers are responsible for return postage costs.

We recommend using a tracked postal service and keeping proof of postage.

If your jewellery is faulty, damaged or not as described, we will cover reasonable return postage costs where a return is required.

Refunds

Once your return has been received and inspected, we'll notify you of your refund.

For cancellations under your statutory rights, refunds will be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Refunds will be made to your original payment method. Where required by law, the refund will include the standard delivery charge.

For returns under our additional 30-day policy, refunds will normally be processed within 14 days of receiving the returned item.

Exchanges

If you'd prefer a different item, please return your original purchase and place a new order.

Personalised Jewellery

Items made to your specifications or clearly personalised may be excluded from change-of-mind returns and cancellation rights.

This does not affect your rights if an item is faulty or not as described.

Faulty or Damaged Items

If your jewellery arrives damaged, faulty or incorrect, please contact us at info@goldmasons.com with your order number and details of the issue.

Under the Consumer Rights Act 2015, customers have statutory rights regarding faulty or misdescribed goods. These rights are not limited by our 30-day returns policy.

Contact Us

For any questions about returns, refunds or exchanges, please email info@goldmasons.com.

We'll be happy to help.